Terms and Conditions
TERMS AND CONDITIONS
- 50% deposit is to be made in advance, unless staged monthly payments by direct debit are arranged.
- Payment for ordering certificates and documents from a third party is to be made to Cornish Ancestry Ltd in advance of placing the order. This is because we have to pay for these at the time of order. (Unless included in the Research packages).
- We endeavour to estimate research costs as accurately as possible, but actual costs may be different to the estimate.
- There will be no additional travel costs where travel amounts to under 10 miles. Travel over 10 miles will be charged at a rate of 50p per mile.
- A “limit of spend” may be requested and we will not exceed this without the client’s permission when either another limit will be agreed or if the client asks us to suspend the project.
- Where additional services are provided expenses will be charged at cost and time at the usual hourly rate, plus any agreed third party or travel costs for these services.
- Invoices will be raised at appropriate intervals and will detail all time spent and all additional expenses eg. travel costs, certificate purchases etc.
- Invoices are due for payment within 14 days of the date of invoice.
- Payment may be made by UK Sterling Cheque, UK Internet bank transfer, Direct debit (UK only), PayPal (in GBP or USD) or Money Order in US Dollars, Canadian Dollars or Australian Dollars.
- We are not required to be registered for UK Value Added Tax.
- In the unlikely event that the client is not satisfied with our work, we will attempt to work with them to resolve any problems. However, it is necessary for us to limit any liability, in any and all events, to £100 or the total of all fees charged to the client, whichever is the lesser amount.
- We do hold professional indemnity insurance.
- All research undertaken is treated in the strictest confidence and we will not share any information with any third party, unless instructed by the client to do so.
- In the event of any dispute the provisions of UK Law shall apply.